General Purpose of Position

A Customer Service Supervisor is responsible to assist in the supervision of cashiers and participate in maintaining outstanding customer service as per Company standards. Processing sales quickly and efficiently, cash register operations, and safeguarding Company assets.

Tasks and Responsibilities

• Assist in training all cashiers in all front-end policies and procedures, including training of new cashiers and cross training of other associates.
• Assist in communicating all information to cashiers regarding special promotions and sale items.
• Expedite front lines, direct flow of customers, and ensure that each customer receives outstanding customer service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining solid product knowledge and all other aspects of customer service.
• Authorize and ensure validity of customer returns, exchanges, check authorizations, and voids.
• Oversee compliance of cashiers with established Company policies and standards, such as safekeeping of Company funds and property, personnel practices, security, sales and record-keeping procedures.
• Provide orderly maintenance of front-end equipment and supplies.
• Accurately and efficiently ring up sales and accurately maintain all cash and media at the registers.
• Communicate customer requests to management.
• Enter all media from register into tally program.
• Maintain orderly appearance of register area and supplies stocked.
• Any other tasks as assigned from time to time by any manager.

Skills and Competencies:

• Ability to supervise front end operations effectively
• Ability to process information/merchandise through computer system and register system
• Ability to provide outstanding customer service
• Ability to maintain a fair, consistent set of standards as they apply to work force
• Ability to adjust priorities and manage time wisely in a fast-paced environment
• Ability to communicate with associates and customers
• Ability to read, count, and write to accurately complete all documentation
• Ability to operate all equipment necessary to perform the job

Requirements:

• Ability to work varied hours/days including nights, weekends and holidays as needed

• Physical ability to stand for extended periods and to move and handle boxes of merchandise and fixtures throughout the store, which entails lifting, and perform all functions as set forth above