Job Title: Department Sales Manager
Reports To: Store Manager and Assistant Store Managers
Supervises: Sales Associates
General Purpose of Position:
Working with the Store Manager, the Assistant Store Managers, and other Department Managers as part of the
management team, a Department Sales Manager is responsible for the day-to-day management of a specific department.
Responsibilities include staffing, scheduling, merchandising, inventory, and price changes.
Department Sales Managers are also responsible for ensuring the highest level of customer service throughout
the store. A Department Sales Manager is a role model and leader and must solve problems, make informed decisions and manage the
department wisely in order to achieve maximum results.
Tasks and Responsibilities:
- Assist in the recruitment and hiring of the most qualified applicants to meet the department’s needs.
- Conduct orientation, train, coach, develop, and manage sales associates in execution of daily tasks.
- Assist in staffing and scheduling of associates, and ensure compliance with payroll budgets.
- Maximize sales and measure sales performance on a daily basis by reference to class sales reports from year prior on
same day.
- Oversee and participate in the preparation of merchandise displays and presentations, exercising independent judgment and
discretion in applying merchandising concepts and guidelines.
- Maintain adequate inventory to support sales promotions.
- Oversee and participate in the coordination of sales promotion activities, including proper use of in-store signs
advertising sales and promotions.
- Gather merchandise for transfers, debits/damages, returns-to-vendor (RTV’s), and charge-backs.
- Oversee and participate in department inventories.
- Oversee proper pricing of merchandise and ensure all price changes are made.
- Facilitate proper communication between management and associates.
- Communicate with buying and allocation departments about comparative shopping analyses, fast and slow selling
classifications and styles, planning and adjusting stock levels, and customer requests.
- Oversee compliance of associates with established Company policies and standards, such as safekeeping of Company funds
and property, personnel practices, security, sales and record-keeping procedures.
- Help solve problems that affect the department’s service, efficiency, and productivity.
- Provide and inspire outstanding service to our customers.
- Any other tasks as assigned from time to time.
Skills and Competencies:
- Ability to develop and train associates, build relationships, utilize skills of associates most appropriately.
- Ability to manage department operations effectively.
- Ability to merchandise effectively.
- Ability to provide outstanding customer service.
- Ability to maintain a fair, consistent set of standards as they apply to workforce.
- Ability to adjust priorities and manage time wisely in a fast-paced environment.
- Ability to communicate in a clear, concise, understandable manner, and listen attentively to others, understand material,
and provide instructions to associates.
- Ability to operate all equipment necessary to perform the job.
Requirements:
- Ability to work a full-time schedule including nights, weekends, and holidays.
- Retail management experience preferred.
- Strong interpersonal, communication, organization and follow-through skills.
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