Job Title: Operations Assistant Store Manager
Reports To: Store Manager
Supervises: Department Managers and Associates
General Purpose of Position:
Working with the Department Managers, the Store Manager, and any other Assistant Store Manager as part of
the management team, the Operations Manager is responsible for the day-to-day management of the store. Responsibilities
include coordinating staffing, payroll, accounting, personnel, receiving, loss prevention, controlling expenses and payroll
budgets, and assisting in management of all areas of store operations as needed.
Operations Assistant Store Managers are also responsible for ensuring the highest level of customer service
throughout the store. An Assistant Store Manager is a role model and leader and must solve problems, make informed decisions and
manage the workforce and time wisely in order to achieve maximum results.
Tasks and Responsibilities:
- Assist in the recruitment and hiring of the most qualified applicants to meet the store's needs.
- Conduct orientation, train, coach, and manage Department Managers and all associates in execution of daily tasks.
- Assist in supervision, staffing and scheduling of the workforce with particular emphasis in areas such as accounting,
cashiers, loss prevention, receiving, and maintenance. Ensure compliance with payroll budgets.
- Review operational reports and records to ensure adherence to Company policies and procedures.
- Monitor the accuracy of receiving, transfers, debits/damages, returns-to-vendor (RTV's), and charge-backs to headquarters
to maintain the accuracy of the inventory.
- Coordinate communication between the store and central distribution and/or the corporate inventory control department.
- Oversee compliance of Department Managers and all associates with established Company policies and standards, such as safekeeping
of Company funds and property, personnel practices, security, sales and record-keeping procedures.
- Help solve problems that affect the store's service, efficiency, and productivity.
- Ensure that adequate security exists and that physical facilities comply with safety codes and ordinances.
- Lock and secure the store.
- Provide and inspire outstanding service to our customers.
- Exercise judgment and discretion alone, and in conjunction with, the Store Manager, Department Managers, and any other
Assistant Store Manager, in the day-to-day operations of the store.
- Any other tasks as assigned from time to time.
Skills and Competencies:
- Ability to develop and train workforce, build relationships, utilize skills of workforce most appropriately.
- Ability to manage store operations effectively.
- Ability to provide outstanding customer service.
- Ability to maintain a fair, consistent set of standards as they apply to work force.
- Ability to adjust priorities and manage time wisely in a fast-paced environment.
- Ability to maintain records and documentation pertaining to work force.
- Ability to communicate in a clear, concise, understandable manner, and listen attentively to others, understand material,
and provide instructions to Department Managers and associates.
- Ability to operate all equipment necessary to perform the job.
Requirements:
- Ability to work a full-time schedule including nights, weekends, and holidays.
- Retail management experience preferred.
- Availability to work the hours necessary to open and/or close the store.
- Ability to handle multi-million dollar sales volume.
- Strong interpersonal, communication, organization and follow-through skills.
- Availability to travel, as needed.
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