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Job Title: Store Manager
Reports To: District Manager
Supervises: Assistant Store Managers, Department Managers, and
Associates
General Purpose of Position:
The leader of the management team of Assistant Store Managers and Department Managers, the Store Manager
shall have ultimate responsibility of one multi-million dollar store. Responsibilities include managing sales and operations,
controlling expenses and payroll budgets, handling personnel issues, accounting, merchandising, and loss prevention.
Store Managers are also ultimately responsible for ensuring the highest level of customer service throughout
the store. A Store Manager is a role model and leader and must solve problems, make informed decisions and manage the workforce
and time wisely in order to achieve maximum results.
Tasks and Responsibilities:
- Assist in the recruitment and hiring of the most qualified applicants to meet the store's needs.
- Conduct orientation, train, coach, and manage all employees in execution of daily tasks and to maximize sales.
- Coordinate sales promotion activities and pricing of merchandise.
- Oversee preparation of merchandise placement and displays.
- Review operational reports and records to ensure adherence to Company policies and procedures, monitor store
profitability, and manage payroll budgets.
- Review paperwork pertaining to receiving, transfers, debits/damages, returns-to-vendor (RTV's), and charge-backs to
headquarters in order to ensure accuracy of inventory.
- Ensure that proper channels of communication exist between the store and headquarters.
- Oversee compliance of Assistant Store Managers, Department Managers, and associates with established Company policies and
standards, such as safekeeping of Company funds and property, personnel practices, security, sales and record-keeping
procedures, and overall maintenance of the store.
- Help solve problems that affect the store's service, efficiency, and productivity.
- Ensure that adequate security exists and that physical facilities comply with safety codes and ordinances.
- Lock and secure the store.
- Provide and inspire outstanding service to our customers.
- Any other tasks as assigned from time to time.
Skills and Competencies:
- Ability to develop and train work force, build relationships, utilize skills of workforce most appropriately.
- Ability to merchandise and manage store operations effectively.
- Ability to provide outstanding customer service.
- Ability to maintain a fair, consistent set of standards as they apply to work force.
- Ability to adjust priorities and manage time wisely in a fast-paced environment.
- Ability to maintain records and documentation pertaining to work force.
- Ability to communicate in a clear, concise, understandable manner, and listen attentively to others, understand
material, and provide instructions to all employees.
- Ability to operate all equipment necessary to perform the job.
Requirements:
- Ability to work a full-time schedule including nights, weekends, and holidays.
- Retail management experience preferred.
- Availability to work the hours necessary to open and/or close the store.
- Ability to handle multi-million dollar sales volume.
- Strong interpersonal, communication, organization and follow-through skills.
- Availability to travel, as needed.
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